Frequently Asked Questions

The following FAQs refer specifically to the Agria Pet Insurance Refer a friend offer.

You can also look at the Terms and conditions. If you can't find an answer to your question, you can raise an enquiry with our customer support team.

What is the Agria Pet Insurance Ltd Refer a friend promotion?

Refer a friend is available to our existing customers only. It lets you introduce your friends or family to pet insurance from Agria. If they set up an annual insurance policy with us and do not cancel within 60 days of the policy start, we'll give both of you a reward:

£20 Amazon.co.uk Gift Card

Terms and Conditions apply and you must ensure that the person you contact is happy to receive such offers before you recommended them.

How do I refer a friend to Agria Pet Insurance?

You need to register for the promotion, using the online form in the link. Once you've registered, we'll give you a unique referral link that you can share with your friend. If your friend then uses the link or the one you have provided by text etc. to visit the Agria website or sets a policy up over the phone, you'll both be eligible for your rewards.

How do I know when a friend I've referred has set up a policy with you?

The link is generated automatically if your friend clicks your unique URL or the link in the referral email you send them. You will also receive a 'tracked sale' email.

Please note:

In order for us to track your sale and issue you with your reward, you will need to complete your purchase via one of two methods.

Online:
Be sure to apply using the same device (PC, tablet, mobile) that you used to register for this promotion, so we can link the registration to the referral. We use a cookie on our confirmation page to do this so if you disable or delete it then we will not be able to link this offer to your referral.

Offline:
Contact our sales team and quote the unique 5 character code that was supplied to you by your friend. We will use this code to authorise your sale.

How will I get my reward, and how long will it take?

Your reward will be sent by email to you, within 90 days of the recipient's policy start date with Agria Pet Insurance Ltd.

Can I make referrals using Facebook or Twitter?

Yes. As soon as you have registered, you can share the promotion on your Facebook or Twitter account. Then, if another friend clicks on your link, follows the Terms and Conditions, and sets up an annual policy with Agria, you’ll get your rewards.

A friend I referred set up an annual policy with Agria, but I didn't get my reward. What went wrong?

If you haven’t received your reward and more than 90 days have passed since your friend's policy start date, and they followed the Terms and Conditions, please contact us so we can investigate and get back to you with a response. We are unable to respond to queries about non-receipt of rewards until 90 days after the Recipients policy start date.

Please note:

In order for us to track your sale and issue you with your reward, you will need to complete your purchase via one of two methods.

Online:

Be sure to apply to referral using the same device (PC, tablet, mobile) that you used to register for this promotion, so we can link the registration to the referral. We use a cookie on our confirmation page to do this so if you disable or delete it then we will not be able to link this offer to your referral.

Offline:

Contact our sales team and quote the unique 5 character code that was supplied to you by your friend. We will use this code to authorise your sale.

How is my personal data stored? How secure is it?

Your data is transferred from your web browser to our recommendation system using encrypted data format. It’s then stored in our data warehouse, which is protected by a series of firewalls including intrusion detection. It’s also in an encrypted format for added security. If you would like to know more about how we use your data, please look at our Privacy Policy.

The role of Optimise Media Ltd?

The promotion is administered by Optimise Media Ltd (“Optimise”) acting as a Data Processor on behalf of Agria Pet Insurance Ltd. Optimise will collect and process the First Name, Last Name, Email Address and Postcode, of all participants which will be used to enable Optimise to issue emails confirming referral registrations, tracked sales and for the notification and sending of rewards. An Optimise tracking cookie containing anonymous campaign identifiers will also be used to enable the campaign to be administered correctly. Any personal data held within Optimise systems will only be used for the purpose of the campaign as agreed with Agria Pet Insurance Ltd and will be anonymised once the reward has been issued and all related administration has been completed.

Is there a limit on the number of friends I can refer?

No, you can refer as many friends as you would like.

Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance is registered and incorporated in England and Wales with registered number 4258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW.

*Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards (“GCs”) may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.

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